Our site is hosted on a 128-bit (SSL) encrypted server, which encrypts all of your personal information, including credit card number, name, and address, so that your private information cannot be read as it is sent over the internet
Login to your account and select “Order Status” from the member menus. You can also check the delivery status with the tracking number you received. Select “Tracking” from the member menu to and enter the tracking number into the designated field. Tracking information is only available for domestic shipments sent via UPS.
You may return any items for a credit or refund if the items are in new, unused, fully salable condition and returned within 30 days of purchase. Returned items are subject to 15% restocking charge which will be deducted from any credit or refund. No cash refund will be given.
You can send us a money order to 13012 Moore St. Cerritos, CA 90703. Once we receive the payment, we will ship out the product immediately.
Please call us at 1-888-941-3311. We will try our best to research any lost shipments.
You don’t have to register to make a purchase. However, here are the advantages to registering with us. -Check your order status with the "Track My Order" link -Save your shipping / billing information -Add items to your wish list -Retain your cart information -Subscribe to our email lists -Redeem or use gift certificates
From Umeken USA’s homepage, select “Register” located in the Login box. Enter your information and select your desired ID/password.
You can login to your member account on our website and select “My Account” to change any information.
From Umeken USA’s homepage, select “ID/Password finder” located in the Login box. Enter your registered email address and we will send your information to your email.
Please send your request to email@example.com with your Member ID, Name, and Email address. Once you request for the deletion of your account, your points will be deleted as well and you will no longer be eligible to retrieve your bonus items.